Terms & Conditions

Last updated: 20/07/2026

Booking and confirmation

Bookings are confirmed when payment (or deposit) is received and you've supplied full names, dates of birth and gender for every guest. Your booking reference (LUL-YYYY-XXXXXX) is your single point of reference for the duration of your booking.

Payment plans

You may pay in full at booking (for a 5% discount on the booking total) or in four parts: a 25% deposit at booking plus three equal instalments on 15 October 2026, 15 January 2027 and 15 April 2027. All amounts are charged in GBP via Stripe.

If a scheduled instalment fails, we will retry automatically up to three times. If the payment still fails, we'll contact you to update your card. Your booking remains held during this period.

Cancellation & refunds

You may cancel at any time. Refunds are calculated on the total received to date:

  • More than 90 days before the event: full refund (minus a £75 administration fee).
  • 89 - 30 days before: 50% refund.
  • Within 30 days: no refund. You may transfer your booking to another person at no extra cost.

Changes to your booking

Adding extra nights, adding the airport transfer, or correcting guest details: free of charge until 30 days before the event. Room-type changes are subject to availability and any price difference. Lead-name transfers are always free.

The resort

All rooms are full-board. Resort facilities (pools, beach, gym, kids' club) are included. Spa treatments and excursions outside the published programme are billed separately on departure.

Privacy

We collect the personal data you provide solely to administer your booking. We share rooming-list data with our resort partner and transfer service. We retain booking data for seven years for accounting purposes, and you may request deletion of all other personal data at any time by emailing support@lul-prod.nevra.tech.

Force majeure

If the event cannot run for reasons outside our control (pandemic, natural disaster, government order), we'll either reschedule and carry your booking forward, or refund the proportion not already committed to suppliers.

Contact

Light Upon Light - support@lul-prod.nevra.tech - Support hours Mon–Fri 09:00–18:00 GMT.